We're Here to Help YouGrow on Amazon
Our support team helps you onboard, connect Amazon Seller accounts, configure SP-API integrations, and resolve technical issues quickly.
Support Email
developer@colormorelines
Business Location
Los Angeles, California
Support Hours
Mon – Fri · 09:00–18:00 UTC
How We Can Help
Dedicated support covering every aspect of your Amazon reporting and growth operations on PRYSM.
Amazon Seller Integration
Support for Amazon account connection, onboarding, and authorization workflows.
SP-API Configuration
Help with OAuth authorization, access configuration, and integration setup.
Reporting & Analytics
Assistance understanding dashboards, reports, and business performance insights.
Inventory & Operations
Support for inventory visibility, stock management, and operational workflows.
Technical Assistance
Troubleshooting platform behaviour, bug reports, and technical investigation requests.
Account Management
Support for account configuration, profile setup, and onboarding questions.
Frequently Asked Questions
How do I connect my Amazon Seller account?
Navigate to Account Setup, click Connect Amazon, and follow the OAuth authorization flow. Our team is available if you encounter any issues.
What data does PRYSM pull from Amazon?
PRYSM pulls sales, orders, inventory, advertising, and settlement data via the SP-API to give you a unified view of your business.
How often is my data refreshed?
Sales and order data refreshes every 24 hours. Advertising data updates every 12 hours. Real-time status is visible on your dashboard.
Can I connect multiple Amazon marketplaces?
Yes. PRYSM supports multi-marketplace accounts. You can switch between stores using the store selector in the top navigation bar.
Please Have
This Ready
Having the following information ready helps us resolve your issue faster and with fewer back-and-forth messages.
- Your account email address
- Marketplace region (US, UK, DE, etc.)
- Screenshot of the error or issue
- Steps to reproduce the problem
- Date and time the issue occurred